Great customer service is about keeping promises. You can rest assured YouCaring stands behind its commitment to be there for its users with live support from empathetic, dedicated crowdfunding experts.
“Oftentimes, the challenges our users experience come unexpectedly. Life happens in real time and we want to make sure we’re there to help,” said YouCaring’s Head of Customer Service Travis Smith. “That’s why we recently rolled out live chat support to make sure we are there for you the moment you need us.”
YouCaring’s customer service experts have extensive experience in crowdfunding. They have personally managed and guided campaigns from start to finish and are dedicated to providing advice, tips and suggestions customized for each user.
The team’s 97 percent live support satisfaction rating, as verified by Zendesk, is a reflection of its excellent response time and high-quality input from compassionate individuals who truly care about helping others.
A testament to that spirit is YouCaring’s first employee, Ellie, a friend of the founders, who was hired to work in customer service and has remained a dedicated part of that team.
On a daily basis, you can find Ellie addressing customer questions and concerns via live support, always offering an empathetic ear, words of encouragement and ideas on how users can make the most of their fundraising campaigns. She goes the extra mile every time. With the YouCaring team, she’s always calling attention to the wonderful stories of users facing challenges head-on and overcoming hardship or achieving an impressive goal.
“What I have learned most from my experience here is that empathy and compassion can bring comfort and healing to those even in the darkest times of their lives,” Ellie said. “That’s why I always try to make a point of connecting with the unique story and circumstance of the user I am helping so that I can get a glimpse of what they are navigating through and offer a kind word followed by some practical assistance.”
Unleashing compassion has been YouCaring’s mission since the beginning. To do that in real time makes it that much more rewarding.
Click here for more details on the YouCaring Service Promise.
