YouCaring.com - Free Online Fundraising
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Help - for Fundraisers & Donors

Here are answers to some frequently asked questions by fundraisers and donors. If you need help with a question that isn’t answered here, please contact us.



Most Commonly Asked Questions


Go to the fundraiser's page. Click the button toward the bottom of the "Fundraiser Details" area that says "Contact the Organizer." Fill out your name, email address and message. To send your message, click "Send Message." Note: Fundraiser managers have the option to disable this contact feature, so you may not have this option to reach them.

All donations are processed securely using industry-standard Secure Socket Layer encryption or SSL.

If your donation is processed successfully, you’ll be taken to a confirmation page on YouCaring that says 'Thank you' . You’ll also receive a receipt for the donation via email to use for your records. If you do not see either one of these, your donation did not go through.

Please note that it may take up to 6 hours for your donation and message to show up on the fundraisers profile page.

We have several safeguards in place and YouCaring makes every effort to verify fundraisers as legitimate. The YouCaring staff works closely with the fundraisers on our site. If suspicion is raised, we will always request more information. If we detect a problem, the fundraiser is removed and the account is closed.

Thankfully, YouCaring is a community of people dedicated to helping one another. As a result, our users watch for and flag posts they think are questionable. But, despite our best efforts, we cannot be responsible for the accuracy of each fundraiser.

We recommended that you only donate to the fundraisers that you are familiar with and that you feel confident about.

Donations made on YouCaring.com are generally not tax-deductible because you are not giving directly to  a 501(c) 3 non-profit organization with a government issued EIN Tax ID #.  Please consult your own tax adviser on any giving you may do on YouCaring.com.

YouCaring is one of the few free fundraising websites on the web. It's simple, easy and secure. With professional fundraising profile pages and a multitude of sharing options, you’ll be sure to raise more money. Plus, you get your money immediately.


If you are based in the US and have a US bank account a WePay account will automatically be created for you as part of the fundraiser creation process. If you wish to switch from an exisitng fundraiser using PayPal follow these instructions: Log into your dashboard by clicking "Log in" on the home page (YouCaring.com). Click "My Fundraisers” at the top right corner of the screen. Click on the “My Funds” tab . Click the "Switch to WePay" link . A WePay account will be created for you and an email sent to confirm this after your first donation is received.

Log into your dashboard by clicking "Log in" on the home page (YouCaring.com). Click "My Fundraisers” at the top right corner of the screen.

Click on the “My Funds” tab . Enter your PayPal details in the relevant fields and press 'save'. If you are switching from WePay , click  the "Switch to PayPal" link prior to inputting your PayPal account details.

All funds will be deposited directly into the PayPal or WePay account for your campaign. The amount of money disbursed will be the amount you raise, less PayPal or WePay fees. 

You can create a WePay account in the sign up process if you do not have a PayPal account. It takes a couple of seconds to set up and you can start receiving funds immediately. 

Simply visit your WePay or PayPal account at any time to withdraw funds.

YouCaring has never charged a fundraiser. Yes, YouCaring is a FREE fundraising site. It’s completely free to create and maintain a fundraiser. There are no monthly, annual or any other fees charged by YouCaring. The only cost is the small fee PayPal or WePay charges to process donations. We made the decision at the beginning of YouCaring.com to make the site free of any fees. Our site is supported 100% by donations from a major contributor and the public. YouCaring.com is the first fundraising platforms of its kind. Other fundraising sites say they are "free" (which is true if you never get a donation) but when you start receiving money, they usually charge between 5% and 10% commission.


Not a problem. Drop us a quick email to help@Youcaring.com and we'll get that changed for you.


Since each situation is different we advise the beneficiary to seek advice from a qualified tax professional or attorney. We do not supply any advice pertaining to fundraiser or donor tax implications for giving or receiving money.



General


YouCaring.com is a simple, FREE online platform created for people who want to fundraise for causes they care about. From medical expenses, to memorials and mission trips or even pet care - if it’s important to you it qualifies.

We provide you with customizable personal fundraising webpages to help you spread your cause and raise support.

It serves as a professional way to implement your fundraising idea and achieve or exceed your fundraising goal. It is also a fundraising support system that offers fundraisers everything from tips about getting started to information-packed blogs.

YouCaring is one of the few free fundraising websites on the web! Its simple, easy and secure. With professional fundraising profile pages and a multitude of sharing options you’ll be sure to raise more money; plus you get your money immediately.  

Simply create your personal fundraising page, then alert your friends and family about it. You can spread the news about your fundraising page though social networking on Facebook and Twitter, through email and any other way you can engage potential donors. You can also login to track the donations you’ve received.

With YouCaring, you’ll eliminate a lot of the headaches of traditional fundraising, such as direct mail, solicitation calls, and donation boxes – all of which can be costly and time-consuming.

The site is open to individuals that are needing to raise funds in the six categories our website focuses on: medical expenses, memorial/funeral expenses, tuition help, adoption fundraising, Mission trips or helping a neighbor in need.  If you have a need outside of these categories we would encourage you to use another website better suited for your cause.  Email us and we would be happy to refer you to other great websites.  If you open a fundraiser on YouCaring.com that falls outside of these categories it will be put on hold and you will be reffered to another platform.  This decision is under the discretion of the YouCaring.com management. 

Yes, YouCaring.com is an International website. Anyone with a valid PayPal account can open a fundraiser.  We offer fundraising in various currencies including US Dollar, Canadian Dollar, Euro and British Pound.

Nothing! Yes, YouCaring is a FREE fundraising site. It’s completely free to create and maintain a fundraiser. There are no monthly, annual, or any other fees charged by YouCaring. The only cost is the small fee PayPal or WePay charges to process donations. We made the decision at the beginning of YouCaring.com to make the site free of any fees.  Our site is supported 100% by contributions from the public.  The only fee from PayPal and WePay are those they charge to process donations.  As far as we know, YouCaring.com is one of the few free fundraising platforms of its kind.  Other fundraising sites charge between 7% and 15% commission. 

Donors have a convenient and secure way to support a cause. They can visit the site and make a donation at any time in only a few clicks.

Yes. We pride ourselves on offering our fundraisers and donors excellent customer service. Email help@youcaring.com if you have any questions.

It is the sole responsibility of fundraisers to promote their cause. However we will help spread dynamic causes through social media and press outreach, as well as on our homepage, in our newsletter, and on our blog.



Creating a Fundraising Profile


Start by clicking the ‘create a fundraiser' button found at the top or bottom of our home page. You can even register using your Facebook account. Simply write a description of your fundraising idea, cover the who, what, when, where, why, and how of your campaign. Be authentic. Add photos to personalize your page. You can also add video links that help tell your story.

Yes. You can change all the elements of your fundraising campaign.

Just login and click on ‘My Fundraiser’ which will take you to your dashboard. You’ll be able to edit the description, summary, pictures, videos and other links.

We provide you with the necessary tools you need to share your campaign by email and via every social network you can imagine including Facebook, Twitter and Pinterest. In addition people who visit your page will have the option to help promote it for you.

Yes you may create one fundraising page for each campaign.

No, it’s completely up to you. Our goal is to help you reach your goal! 

Yes, you set your own deadline. Your fundraiser can last up to 120 days. The most successful fundraisers run for a period of 2 to 6 weeks. Donors are more inclined to give when there is a sense of urgency and a short time frame. If there is a reason why you feel you need to extend your deadline then contact us.

We send the funds as they are donated, so you always receive all the funds that have been donated in real time , less the fee PayPal or WePay charges for processing the funds. 

The campaign can still continue raising money and will still accept donations after your goal has been reached.

Just create a new campaign. You can start a brand new fundraising page under your current account. Your previous fundraiser will remain viewable on the YouCaring site. You can also link it to your new fundraising page, so donors can view the information.

Of course. We understand that YouCaring is one of many tools that can help you with your fundraising efforts. You have the option of adding offline donations to your total from your dashboard- so your supporters are kept updated on your progress.

Yes, at any time during the fundraiser. We recommend starting with a lower, more manageable goal. If you reach it early, you can always raise it to encourage more donations and keep up the momentum.

Yes. At any point during your fundraiser you can edit your description, summary, goal, pictures, etc. When you log in, click on ‘my fundraiser' to access your dashboard. Click on the edit button to edit fundraiser details or the gallery tab for pictures or media.

If you just created your page it may not show up on the search results straight away. Our system updates throughout the day so check back later. If you opted to keep your fundraiser private, it will not show up in any search results on our website. Your donors will only be able to access your page by using the direct URL.

Yes. All the contact information for your donors will be viewable on your PayPal or WePay account records.

On your campaign profile, go to the 'updates' tab. You can make an announcement or share new information, such as an image, video, or document. All updates will automatically be posted on your page and any subscribers will be notified by email immediately.

Yes. All the documents, images, and videos you post will be automatically archived.

All funds will be deposited directly into the PayPal or WePay account for your campaign. The amount of money disbursed will be the amount you raise, less PayPal or WePay fees. 

You can create a WePay account in the sign up process if you do not have a PayPal account. It takes a couple of seconds to set up and you can start receiving funds immediately. 

Simply visit your WePay or PayPal account at any time to withdraw funds.

All monies donated are immediately deposited into your PayPal or WePay account. YouCaring does not have any time limits or collection requirements. Unlike other websites we don’t mess around with checks. Your money is yours and you can have it when you want. We understand  that many of our fundraisers may be in need of funds and cannot wait for months to receive their money.

PayPal and WePay are services that enable users to pay, send and receive payments while keeping your financial information hidden.

They are both used by millions of people around the world and are known to be among the safest and securest payment platforms.

There is no charge to sign up for your PayPal Premier account or a WePay account. . Both WePay and PayPal only charge a small fee for processing each payment you receive.

No. If you do not have a PayPal account, you can create a WePay account during the sign up process (US residents only). A PayPal account is a must for fundraisers based outside the US.

Yes, contributors can choose to make their identity anonymous to the public.

We will send you an email each time a supporter donates to your fund. After you receive the email, you should see the new donation appear in your dashboard and in your PayPal / WePay account.

>You can view a list of your donors on your supporters tab on your profile page or on your dashboard. Their email addresses will be provided on your WePay /PayPal accounts.

Since each situation is different we advise the beneficiary to seek advice from a qualified tax professional or attorney.



Donor FAQs


YouCaring is able to support a variety of currencies, based on the support that our payment processors enable.

Currencies that we support are: the US, Canadian, and Australian dollars ($USD, $CAD, and $AUD), the British pound (£GBP), and the euro (€EUR). You can choose your currency type when you create your fundraiser. To avoid confusion between payment processors and currency exchanges, you cannot change your currency type after your fundraiser creation is complete.

If you have a US bank account, your payments can be processed through WePay or PayPal. WePay can only process $USD.

If you have a non-US bank account, your payments must be processed through PayPal.

No, refunds are not possible, because all contributions are immediately disbursed.

Donations made on YouCaring.com are generally not tax-deductible because you are not giving directly to  a 501(c) 3 non-profit organization with a government issued EIN Tax ID #.  Please consult your own tax adviser on any giving you may do on YouCaring.com.

The total amount, minus the PayPal or WePay processing fee. There are no website fees.

Yes. You can donate with your credit card as a Guest on PayPal (no PayPal account required). After you click 'Give' on the campaign, you'll be taken to a PayPal screen. At the top, you’ll see 'Choose a Way To Pay'. Click on 'Pay with a credit or debit card'. Uncheck the box that says 'Save this information with a PayPal account. It's easy and free to sign up. Learn more about PayPal.' Then proceed to donate as a Guest.

If your donation is processed successfully, you’ll be taken to a confirmation page that says 'Donation Successful!' The page includes the confirmation number of your transaction. You’ll also receive a receipt for the donation via email to use for your records. If you do not see either one of these,your donation probably did not go through.

Great questions. We have several safeguards in place and YouCaring makes every effort to verify fundraisers as legitimate. The YouCaring staff work closely with all the fundraisers on our site. If suspicion is raised , we will always request more information. If we detect a problem, the fundraiser is removed and barred from the site.

Thankfully, YouCaring is a community of people dedicated to helping one another. As a result, our users watch for and flag posts they think are questionable. But, despite our best efforts, we cannot be responsible for the accuracy of each fundraiser.

We recommended that you only donate to the fundraisers you feel confident about. 

In terms of online security YouCaring is as safe as you can get. All donations are processed securely using industry-standard Secure Socket Layer encryption or SSL.



Account FAQs


Click on 'I forgot my password' under 'login'. We'll email you a temporary password which you can then reset. You can also email us for help at help@YouCaring.com.

No we are are committed to your privacy. Please see our privacy policy for more details.

Simply remove your individual and campaign Profiles from your dashboard and email help@YouCaring.com. Please type 'Cancel Registration' in the subject line.